Frequently Asked Questions (FAQs)

1. General Questions

Who is Nomadic Rug?

Nomadic Rug is a brand dedicated to preserving and sharing the timeless craftsmanship of handmade rugs, kilims, and cushion covers. We source our products from skilled artisans in Anatolia and beyond, ensuring that every piece is unique and authentic.

Are your rugs and kilims handmade?

Yes! All our rugs, kilims, and cushion covers are 100% handmade by experienced artisans using traditional techniques. Each piece is one-of-a-kind and crafted with the highest quality natural materials.

Do you sell machine-made rugs?

No. We only offer handwoven, hand-knotted, and hand-loomed rugs, ensuring that every piece is crafted using traditional methods that have been passed down for generations.

Do you offer wholesale or bulk purchase discounts?

Yes! If you’re interested in bulk purchases, please contact us at support@nomadicrug.com or WhatsApp for special pricing and custom orders.

2. Product & Care Information

How do I know if a rug will fit my space?

We provide a detailed Size Guide to help you choose the perfect rug for your home. If you're unsure, feel free to reach out for personalized recommendations.

How do I clean and maintain my handmade rug?

Handmade rugs should be cleaned with care. Here are some tips:

Regular maintenance: Vacuum on a low setting without a beater bar.
Spot cleaning: Use a damp cloth with mild soap (avoid harsh chemicals).
Deep cleaning: For deep stains, we recommend professional rug cleaning.
Storage: Store in a dry, well-ventilated space and roll the rug instead of folding it.

Are your rugs made with natural dyes?

Yes! Many of our rugs are made using plant-based natural dyes, ensuring long-lasting color vibrancy while being environmentally friendly. The specific dyeing technique is mentioned in each product description.

Will my rug look exactly like the photo?

Since all our rugs are handmade, slight variations in color and pattern may occur. These unique imperfections are part of the charm and authenticity of handwoven rugs. We take high-quality photos to represent each rug as accurately as possible.

3. Ordering & Payment

How can I place an order?

Simply browse our collection, select your desired rug or cushion cover, add it to your cart, and proceed to checkout. If you need assistance, feel free to contact us!

What payment methods do you accept?

We accept all major credit cards, PayPal, and secure payment methods, including:

Visa, MasterCard, American Express
PayPal
Apple Pay, Google Pay
Shop Pay

Is my payment information secure?

Yes! Our website is SSL-encrypted, and we use secure payment gateways to protect your financial data. Your payment details are never stored or shared.

Can I cancel or modify my order after placing it?

If you need to cancel or modify your order, please contact us immediately at support@nomadicrug.com. If the order hasn’t been shipped yet, we’ll do our best to accommodate your request.

4. Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States. International shipping rates may vary based on location.

Where do you ship from?

Orders to the United States are shipped from our U.S. headquarters in St. Petersburg, FL.
Some products may ship from our Istanbul warehouse directly to international customers.

How long does shipping take?

U.S. orders: 3-7 business days
International orders: 7-14 business days, depending on location
Custom orders: Additional processing time may apply

You will receive a tracking number once your order is shipped.

Do you ship internationally?

Yes! We ship worldwide. Shipping costs and delivery times vary based on location. Any applicable customs duties are the responsibility of the buyer.

5. Returns & Exchanges

What is your return policy?

We want you to love your purchase! If you are not satisfied, you can return the item within 14 days of delivery for a refund or exchange. The item must be in its original condition.

How do I initiate a return?

Email us at support@nomadicrug.com with your order number.
We will provide return instructions.
Once we receive the item and verify its condition, we will issue a refund or exchange.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival.

What if my order arrives damaged?

If your item arrives damaged, please contact us within 48 hours with photos, and we will arrange a replacement or refund.

6. Custom Orders & Special Requests

Can I request a custom rug?

Yes! We accept custom orders for specific sizes, colors, and designs. Contact us at support@nomadicrug.com for details.

Do you offer rug restoration or cleaning services?

Currently, we do not provide restoration or cleaning services, but we are happy to share expert advice on maintaining your handmade rug.

7. Contact Us

Still have questions? We’re happy to help!

📧 Email: support@nomadicrug.com
📞 Phone: +1 (601) 600-7946
📍 U.S. Headquarters: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA
📦 Istanbul Warehouse: Esenler, Istanbul, Turkey

We look forward to helping you find the perfect handmade rug for your space!